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FAQ

 

My tablet is connected to the mains but I can't turn it on. What should I do?

Your tablet's battery may be in safety mode. Connect your tablet to the mains and leave it to charge for at least 12 hours.

 

 

Why is the available memory on my tablet less than that indicated on the packaging?

The memory on any electronic product will be less than indicated. With our tablet, the Android system files take up around 1.5 GB of the total memory. The memory is also partitioned: one part is reserved for installing application and another part is reserved for you personal files such as music, videos, photos, etc. (The size of the partitions depends on the total memory of your device.)

 

I've forgotten my password or unlock pattern. How do I unlock the screen?

For reasons of privacy and data protection, even performing a reset on the tablet will not allow you to unlock the screen. For this problem, please contact your retailer's after sales service department.

 

I can't charge my tablet via the (mini/micro) USB port. What should I do?

The Quad Core models are higher performance and therefore require more power. These models can only be charged using the mains adapter.